TariffShark FERC Solutions

Helpful messaging and answers to common issues.

TariffShark Hosted Service Maintenance, Security, Backup, Recovery
  What cloud provider is being used (i.e. Azure, AWS, Google, something else)?   TariffShark is hosted on AWS.   How are data backups handled? (freq...
Mon, Aug 29, 2022 at 2:33 PM
Corrupt Bar Manager File Fix
A common support issue is when clients have a corrupt Bar Manager file that affects their login and TariffShark environment. Most clients can only see a...
Fri, Jul 26, 2024 at 11:57 AM
How to manually submit XML to FERC's eTariff Sandbox
FERC has discontinued and will no longer support the ftp site that once allowed TariffShark users to submit an XML file directly to FERC's eTariff Sandb...
Mon, Aug 29, 2022 at 1:48 PM
How to assist a hosted client create a new TS User
1) They must provide their new user with the client software and install it (or have them install it) on the new user's computer. The client's TS Ad...
Tue, Aug 30, 2022 at 4:21 PM
Enterprise client lost secret key
An Enterprise client forgot the secret key to register their application server. 1) The client must reach out to someone who access to the TariffShark A...
Fri, Oct 7, 2022 at 10:48 AM
Example SQL Script Company Name Change
If a TariffShark client needs to change the Official Company Name of a company in TariffShark the following can be used a template for the SQL Script to run...
Wed, Oct 19, 2022 at 1:09 PM
Failed to register a server connection due to an extra space
A client attempts to register their company's server to TariffShark. All appears fine until they click create an receive this error below. ...
Fri, Oct 21, 2022 at 3:55 PM
Upgrade hosted client to release 5.2.2
Since your company is a Hosted TariffShark customer, a Links Account user with authority to download the TariffShark Tiger software must take care of the do...
Tue, Jun 18, 2024 at 4:15 PM
TariffShark upgrade to database version 5003 fails
I'm not sure where to share this tip for best visibility, so I've chosen email. Please feel free to document this centrally if you know a good place...
Thu, Feb 9, 2023 at 9:55 AM
Unknown Client Tag when trying to log in
That Unknown Client Tag error means that the clients wasn't registered in the SoftwareClient table in that database.  You can delete that client registr...
Wed, Mar 22, 2023 at 11:00 AM