A common support issue is when clients have a corrupt Bar Manager file that affects their login and TariffShark environment. Most clients can only see a blank grey window which results in a prominent issue accessing the TariffShark data and environment. If the client is experiencing what may be a corrupt Bar Manager file issue, you may provide the user with the following steps to resolve the problem:
- First, ensure that you close the TariffShark software client completely
- Navigate to Windows File Explorer
- Find the following folder: C:\ProgramData\Links Technology Solutions\TariffShark Tiger SP1\Configuration\BarManager.xml
- For TariffShark SP2 this will be found in "C:\Users\<yourUserName>\AppData\Roaming\Links Technology Solutions\TariffShark Tiger SP2\Settings\Global\BarManager.xml".
- Then, delete the "BarManager.xml" file and close the window
- Reopen TariffShark and login