A common support issue is when clients have a corrupt Bar Manager file that affects their login and TariffShark environment. Most clients can only see a blank grey window which results in a prominent issue accessing the TariffShark data and environment. If the client is experiencing what may be a corrupt Bar Manager file issue, you may provide the user with the following steps to resolve the problem: 


  1. First, ensure that you close the TariffShark software client completely  
  2. Navigate to Windows File Explorer
  3. Find the following folder: C:\ProgramData\Links Technology Solutions\TariffShark Tiger SP1\Configuration\BarManager.xml
  4. For TariffShark SP2 this will be found in "C:\Users\<yourUserName>\AppData\Roaming\Links Technology Solutions\TariffShark Tiger SP2\Settings\Global\BarManager.xml". 
  5. Then, delete the "BarManager.xml" file and close the window
  6. Reopen TariffShark and login 
If the ProgramData folder is not visible, under View in the Show/hide section, check Hidden items to display ProgramData.