Follow these steps to perform a healthcheck:
- Open the TariffShark Login dialog.
- Click the Options hyperlink to open the TariffShark Server Connections dialog.
- Right click on the cell with the URL of server you tried to login to.
- Click Copy Cell. This will copy the URL to your computer's clipboard.
- Open a web browser, such as Microsoft Edge or Google Chrome.
- Paste the URL into the address bar.
- Replace "services/" with "healthcheck.ashx".
- Press Enter on your keyboard.
- Copy or screenshot the results of the healthcheck.
- Send the results in an email, also send the URL of the server you are trying to login to.